Privacy Policy

1. Our Platform and Services

SamvaadGrid is a WhatsApp customer-messaging and CRM platform built on Meta's official WhatsApp Business API. It does not place phone calls. We offer the subscription plans described on our pricing page, including:

• Starter (Self-Service): Access to automatic replies, an AI agent, appointment booking, broadcasts, a shared inbox, forms, follow-ups and integrations such as Google Sheets. WhatsApp conversation fees are paid directly to Meta; we add no markup.
• Managed (Done-For-You): Everything in Starter, plus dedicated configuration and campaign setup services, custom WABA verification, custom chatbot flow builds, recurring broadcast campaigns, performance reporting, and dedicated support.

Providing these services requires us to process account, billing, technical, messaging, and integrations data as described below.

2. Personal Information

"Personal Information" means information that identifies you, such as your name, email address, phone number, and WhatsApp Business account details. "Sensitive Personal Information" includes passwords, API keys, and payment credentials. We only collect information necessary to provide and secure our services.

3. Information We Collect

• Account and Identity: Name, email address, phone number, company name, and similar credentials you provide during registration or onboarding.
• Billing and Payments: Payment-related information is processed by our payment gateways (e.g., Razorpay / Stripe). We receive limited billing details needed to confirm subscription status.
• Connected Accounts and Keys: Your WhatsApp Business access token and, if you add one, your own AI provider key (Google Gemini, OpenAI or Anthropic). These are stored encrypted and used only to send your WhatsApp messages and generate your AI replies.
• Customer Data (Contacts and Chats): Contact lists, customer tags, custom CRM fields, and actual conversation history. You are solely responsible for ensuring you have a lawful basis to contact your users. We act as a processor for this data.
• Technical and Usage Data: IP addresses, browser types, device information, and logs necessary to maintain system security and uptime.

4. How We Use and Share Information

We process your data to operate the SamvaadGrid Platform, send and receive your WhatsApp messages, run automatic replies and AI replies, run integrations, verify sessions, and provide support.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party providers (such as Meta for the WhatsApp Business API, the AI provider you choose, our email provider for account alerts, and our hosting and database providers) under strict confidentiality terms, or if required by law.

5. Your Choices & Rights

You can configure your cookie preferences in your browser. You can remove your stored AI key from the AI Agent page, and permanently delete any customer (or export your customer list) from the Customers page. Depending on your location, you may have rights regarding access, correction, deletion, or restriction of your personal data.

6. Data Security

We implement reasonable technical and organizational security measures to protect your credentials and customer records. However, no internet transmission is 100% secure, and you use the Platform at your own risk.

7. Contact & Support

For questions, concerns, or requests regarding this Privacy Policy, please contact our support team: